The information below is intended to generally cover the receiving, handling, and storage of shelters from Openchannelflow, not all suggestions will apply to all situations.

Upon Receiving Inspect for Damage

IF THE ITEM HAS BEEN DAMAGED DO NOT ACCEPT DELIVERY.

ACCEPTING DELIVERY OF VISIBLY DAMAGED GOODS GREATLY EXTENDS THE CLAIMS PROCESS, INCURS ADDITIONAL COST FOR YOU, AND DELAYS OUR ABILITY TO ASSIST AND GET YOU UP AND RUNNING. 

TAKE PHOTOGRAPHIC EVIDENCE AS SOON AS IT IS APPARENT. CAPTURE BOTH THE DAMAGE IN GENERAL AS WELL AS SPECIFIC DETAILS. A VARIETY OF DIFFERENT ANGLES IS GENERALLY BEST.

It is important to thoroughly inspect all parts upon delivery to your site, noting any missing items or visible damage on the freight carrier’s delivery report. While Openchannelflow packages our products in a manner and method most consistent with minimizing or eliminating damage in transit, damage can still occur.

Shelters are palleted and cardboard wrapped when shipped via LTL freight line. When shipping via flatbed trailer they are palleted only. When inspecting the unit make sure to remove any wrapping so that the entire unit can be inspected, pay particular attention to hoods, drip caps, and doorknobs. Should it appear that any items that may have been strapped to the pallet are missing (either by wear marks or loose strapping not holding anything) stop and investigate further.

For smaller boxed items make sure to verify that all packaging seals are in place and that there is no visible damage to the packaging. Should any seals be loose, missing, or retaped, open the box immediately to further investigate.

Investigate Order Correctness & Count

Once the order has been received, it is important to take a moment to review the packing slip against what has been received. Should any items not appear to be present or the configuration of the items received does not seem to match with the description on the packing slip, contact Openchannelflow immediately. As with inspections for damage, photographic support is always valuable.

It is important to account for and safely store the flange gasket, anchor bolts (if provided), and other small items as these are most commonly misplaced on construction job sites.

Special care should be taken to secure these and any other small items that can be easily misplaced on a job site. It is recommended that these items remain inside the shelter, or if moved a note be made as to the description, quantity, and storage location of the items.

The shipping locations for common / standard items are:

• Keys are clipped to the overhead door holder with a green carabineer.
• The roll of flange gasketing is zip tied to the shelter conduit (when present)
• Small connection hardware (typically anchor bolts, nuts, etc.) and accessories that are not attached to the shelter may ship in individual boxes inside the shelter

CLAIMS FOR SHORTAGE MUST BE CONVEYED BY THE BUYER TO OPENCHANNELFLOW, IN WRITING, NO LATER THAT (10) CALENDAR DAYS FROM THE DATE OF THE RECEIPT OF GOODS. CLAIMS FOR SHORTAGE BEYOND THIS PERIOD WILL NOT BE ACCEPTED NOR WILL THEY BE ADEQUATE REASON FOR DELAY OR DIMINISHMENT OF PAYMENT TO OPENCHANNEL FLOW.  

Handling

The products sold by Openchannelflow are specialty items and are fabricated to strict dimensional tolerances. It is import to remember that although they are rugged and designed for a long service life, they must be handled with care. Flow surfaces are particularly important and in handling products this should always be kept in mind.

When cranes, hoists, and other machinery are used to lift flumes or flume sections, spreader bars and lifting straps should always be used. When performing any overhead lift, all lifting eyes must be used in conjunction with good rigging practices. Rigging and lifting sequences and schedules of equipment are solely the responsibility of the buyer. Chains, ropes, and the like should never be used to move or position any fiberglass item as they may serrate the fiberglass laminate or compromise the protective gel coat surfaces.

Storage

If shelters are not to be installed soon after delivery, they may be stored until the site is ready for their installation.

Shelters should only be stored in a location that is clean, level, and away from construction traffic. When shipped on pallets, the shelters should be left of those pallets until such time as they are needed. Care should be taken to ensure that the end connections are protected from damage.

Tarp or cover any shelter to be stored for an extended period of time before installation.